Single Women In Motherhood Training Program (Administrative Assistant)

• Background/police check required
• Appropriate for volunteers aged between 18 and 55

About Us Single Women in Motherhood (S.W.I.M.) is a non-profit organization dedicated to offering single mothers hope, support, and guidance. We empower them to achieve a safe and secure future for themselves and their families through positive programs that promote financial, emotional, and personal growth, self-worth, and intellectual development. Our mission is to enrich the lives of single mothers and their families through accountability, responsibility, and a positive approach to personal development. Why Volunteer with S.W.I.M. Volunteering with S.W.I.M. offers you the opportunity to make a meaningful impact in the lives of single mothers and their families. You will be part of a supportive community, develop new skills, and contribute to a cause that makes a real difference. Whether you have a few hours a week or can commit to longer-term projects, your contribution will be valued and appreciated. About Us Single Women in Motherhood (S.W.I.M.) is a non-profit organization dedicated to offering single mothers hope, support, and guidance. We empower them to achieve a safe and secure future for themselves and their families through positive programs that promote financial, emotional, and personal growth, self-worth, and intellectual development. Our mission is to enrich the lives of single mothers and their families through accountability, responsibility, and a positive approach to personal development. Why Volunteer with S.W.I.M. Volunteering with S.W.I.M. offers you the opportunity to make a meaningful impact in the lives of single mothers and their families. You will be part of a supportive community, develop new skills, and contribute to a cause that makes a real difference. Whether you have a few hours a week or can commit to longer-term projects, your contribution will be valued and appreciated. Job Overview In this role you will be responsible for presenting a positive image for our organization as a frontline worker. You will be responsible for meeting with existing clients and their children, signing up new single moms, answering telephone calls, chats, and emails; supervising children in the Little Fish Program, and providing additional support as needed. Responsibilities and Duties Greet visitors including new clients, existing clients, community members, and/or contractors. Prepare, key in, edit, and proofread correspondence, invoices, presentations, and reports. Schedule and confirm appointments and meetings of the agency including the Executive Director. Set up and maintain manual and cloud-based information filing systems. Update client sheets in our database. Update active volunteer files and close inactive volunteer files. Determine and establish office procedures. Handle all incoming phone calls, emails, and chat messages, as well as make outgoing calls to clients and communicate with community partners. Send out forms and program brochures to new clients. Record and prepare meeting minutes. May compile data, statistics, and other information to support research activities. Requirements Completion of secondary school education Completion of a 1 or 2 year college administration program. Demonstrated experience in administration and/or a desire to learn. Must have problem solving, critical thinking and excellent time management skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. English fluency in communication both written and verbal. Ability to work independently and as part of a team, demonstrating flexibility and adaptability. Proficiency in Google Workspace and Canva is preferred. Passion for supporting single mothers and advancing our organization’s mission. CPR/First Aid Certification (considered an asset). Criminal Reference and Vulnerable Sector Checks.